We do our best to give you accurate and detailed information about every item we offer so you can buy with confidence. Even so, if you wish to return any article, please be aware that returns will only be accepted within seven (7) days from the delivery date. To be eligible for a refund as described below, the merchandise must be returned intact in the original packaging: unworn, with tags and accompanied by the proof of purchase you received with your delivery.
To take into account
All items will be inspected on return. Please note that we will not accept to refund any used or modified articles.
Once the goods are returned in perfect condition, you will be refunded exactly the same price you paid for the article and by original method of payment, except for the shipping costs. Please allow 1-2 weeks from the return shipped date for your account to be credited. No discount points used in the purchase will be refunded.
DUE TO HYGIENE REASONS THE FOLLOWING ARTICLES ARE NON-RETURNABLE:
- Costume jewellery (earrings, necklaces, bracelets and rings).
- Hair accessories (hairpins, headbands, hairbands, etc.).
- Hats, caps, turbans, headdresses.
- Socks and tights.
- Party clutches.
Conjuntados.com will reject any return sent after the deadline. Shipping charges are not refundable.
Besides, the costs of the return shipment will be assumed by the client.
Conjuntados.com will reject any COD (Cash On Delivery) returns.
Returns by post
All returns have to be made by certified mail or shipping company.
Please make sure that you send your return by certified mail. Conjuntados.com will not be responsible for the returns that do not reach us due to a wrong shipment attributable to the client.
To make your return please follow these steps:
- Contact us by e-mail and we will tell you the address where to mail your package. You can find our contact details on Contact.
- Put the article to be returned in the original packaging with the proof of purchase, package it correctly and send it to the indicated address.